Help Cente

Find answers about memorial portraits, custom artwork, and how we turn your pet’s story into timeless art.

Frequently Asked Questions

Everything you need to know about custom pet portraits, memorial artwork, previews, revisions, and shipping.

Orders & Photos

Clear, high-resolution photos taken in natural light work best.

  • Face clearly visible
  • No heavy filters
  • Good lighting
  • Original image preferred

Upload your photo and we’ll review it before finalizing your artwork. If needed, we’ll contact you for a better alternative.

Yes, we can often enhance older or low-quality images, including memorial photos.

Yes, we can combine multiple pets or separate photos into one portrait.

We specialize in memorial portraits that honor your pet with emotional, meaningful artwork. Even older photos can often be transformed beautifully.

Artwork Process

1. Upload your photo
2. We create your artwork
3. You review & request edits
4. Print & ship worldwide

Yes, you will receive a preview before printing for approval.

We offer free revisions before printing to ensure you are satisfied.

We use digital tools combined with human artistic refinement for natural, high-quality results.

Typically 2–5 business days before shipping.

Quality & Trust

Yes, they are perfect gifts for birthdays, holidays, and memorial occasions.

Small sizes are great for desks, large sizes for wall display or memorial spaces.

Printing & Framing

  • Museum-quality paper
  • Premium canvas
  • Fade-resistant inks
  • Wooden frames

Shipping & Delivery

Yes, we ship worldwide.

  • USA: 5–10 days
  • Europe: 7–14 days
  • International: 10–20 days

Returns & Satisfaction

We work with you through revisions before printing to ensure satisfaction.

Contact us within 7 days for a replacement.

Support

Email or contact form. We respond within 24–48 hours.