Help Cente
Find answers about memorial portraits, custom artwork, and how we turn your pet’s story into timeless art.
Frequently Asked Questions
Everything you need to know about custom pet portraits, memorial artwork, previews, revisions, and shipping.
Orders & Photos
Clear, high-resolution photos taken in natural light work best.
- Face clearly visible
- No heavy filters
- Good lighting
- Original image preferred
Upload your photo and we’ll review it before finalizing your artwork. If needed, we’ll contact you for a better alternative.
Yes, we can often enhance older or low-quality images, including memorial photos.
Yes, we can combine multiple pets or separate photos into one portrait.
We specialize in memorial portraits that honor your pet with emotional, meaningful artwork. Even older photos can often be transformed beautifully.
Artwork Process
1. Upload your photo
2. We create your artwork
3. You review & request edits
4. Print & ship worldwide
Yes, you will receive a preview before printing for approval.
We offer free revisions before printing to ensure you are satisfied.
We use digital tools combined with human artistic refinement for natural, high-quality results.
Typically 2–5 business days before shipping.
Quality & Trust
Yes, they are perfect gifts for birthdays, holidays, and memorial occasions.
Small sizes are great for desks, large sizes for wall display or memorial spaces.
Printing & Framing
- Museum-quality paper
- Premium canvas
- Fade-resistant inks
- Wooden frames
Shipping & Delivery
Yes, we ship worldwide.
- USA: 5–10 days
- Europe: 7–14 days
- International: 10–20 days
Returns & Satisfaction
We work with you through revisions before printing to ensure satisfaction.
Contact us within 7 days for a replacement.
Support
Email or contact form. We respond within 24–48 hours.